FAQ

Shop FAQ

Where do you ship?

We ship worldwide! For domestic Philippine orders, especially ones that require local methods of payment, please head over to our local shop.

What are your payment options?

We accept payments through Paypal, which means you can use your cash in Paypal, or pay via credit card through Paypal. We're sorry, but we cannot accept cheques through Paypal.

If your order is bound for the Philippines and you require a local method of payment, please head over to our local shop.

Do you have a physical shop?

No, but we show up periodically in events and fairs around the Philippine metro and sometimes beyond! Follow us on InstagramFacebook, or Twitter to keep updated regarding our whereabouts (and other things!)

When will I receive my order?

For important updates regarding COVID-19 impact on our fulfillment and shipping estimates, please check here.

For in-stock items: All orders are processed within 1-2 business days for most in-stock items. Orders received on weekends and public holidays will be processed during the next business day.

For made-to-order items: Made-to-order items have an additional 3-5 days crafting time. Orders received on weekends and public holidays will be crafted starting the next business day.

If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Do you accept bulk or customized orders?

Yes, we accept bulk orders for our notebooks, both folios and tomes. Check out our Build A Tome page to get an idea of what we can do for tomes, but we can do even more. Contact us to find out more!

Can I change my order after it's been placed?

If you find that you have made an error in your order, please notify us immediately using this contact form. If your order has not yet been processed, we may be able to correct it.

Unfortunately, if the merchandise has already been dispatched, we are unable to modify your order.

Product FAQ - Character Notebooks

What kind of paper do you use for the notebooks?

All our notebook products are printed on smooth, calligraphy- and fountain-pen-friendly 170gsm paper. We take our paper seriously!

How well does the paper stand up to erasures?

As long as you use non-abrasive erasers, the paper should stand up very well against multiple erasures, though possibly with some residual staining.

Product FAQ - Terrain Coasters

What are the dimensions of your coasters?

Each coaster is 4 x 4 inches, and 1/4 inch thick.

Can I write on the coasters with my marker?

You can, but unfortunately the ink won't wipe or wash off!

Can I wash the coasters?

Yes, you can wash them with water and mild soap and hang them out to dry.

Miscellaneous

Who can I contact to invite you to our event/bazaar/convention?

Please contact us via our website form, or email us at hey@meepling.com and we'll get back to you lickety-split!